Bangkok Trademarks ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bangkoktrademarks.com or use our trademark registration services.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: name, email address, phone number, LINE ID, WhatsApp number, company name
- Trademark information: the brand name, logo, slogan, or design you wish to register, and the goods or services associated with it
- Communication records: messages, inquiries, and consultation notes you share with us
- Technical data: IP address, browser type, device information, pages visited, and time spent on our site
2. How We Use Your Information
We use the information we collect to:
- Provide trademark search, filing, monitoring, and related legal-administrative services
- Respond to your inquiries and provide free consultations
- Communicate with you about your trademark application status
- Send service updates, invoices, and renewal reminders
- Improve our website, services, and customer experience
- Comply with legal obligations under Thai law
3. How We Share Your Information
We do not sell your personal data. We may share your information with:
- The Thai Department of Intellectual Property (DIP) as required to file your trademark application
- Licensed Thai IP attorneys we work with on complex matters, under strict confidentiality
- Service providers (e.g., email hosting, form processing) who help us operate the website, bound by data-protection agreements
- Government authorities when required by law or court order
4. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and improve performance. You can disable cookies in your browser settings, but some features of the site may not function properly.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and to comply with legal, accounting, and reporting requirements under Thai law. Trademark application records may be retained for the lifetime of the registration plus any applicable statutory period.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under Thailand's Personal Data Protection Act (PDPA), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict certain processing of your data
- Withdraw consent at any time
- Lodge a complaint with the Thai PDPC
To exercise any of these rights, please contact us at info@bangkoktrademarks.com.
8. International Transfers
Your data is primarily stored on servers located in Thailand. If we need to transfer your data outside Thailand, we will ensure appropriate safeguards are in place in accordance with the PDPA.
9. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the policy indicates when it was last revised. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Bangkok Trademarks
123 Sathorn Road, Bangkok, Thailand
Email: info@bangkoktrademarks.com
Phone: +66 2 000 0000